Contact Support
Need help? Here's how to reach the HolyShift team.
How to get support
Send us an email at support@holyshift.ai. Include a description of your issue, your workspace name, and any relevant screenshots. The more context you give us, the faster we can help.
Response time: We aim to respond to all emails within 24 hours on business days. Most requests are resolved within a few hours.
In-App Chat
Click the chat icon in the bottom-right corner of your HolyShift dashboard. This connects you directly to our support team during business hours, and leaves a message for async response outside of business hours.
Response time: During business hours, you'll typically hear back within a few minutes. Outside business hours, we'll respond the next business day.
Community
Join the HolyShift community to connect with other founders, share tips, ask questions, and get peer advice. The team is active in the community and answers questions regularly.
This is also a great place to share feedback, request features, and see what other people are building with HolyShift.
What to include in a support request
Help us help you faster by including:
- What you're trying to do — the goal, not just the error
- What happened — the exact behavior you're seeing
- What you expected — what should have happened instead
- Screenshots or screen recordings — a picture is worth a thousand words
- Your workspace and project name — so we can look up your account
- Browser and device — especially if it seems like a display or interaction issue
Billing and account issues
For billing questions, refunds, or account-related requests, email support@holyshift.ai with "Billing" in the subject line. These requests are prioritized and typically resolved within 24 hours.
Feature requests
We genuinely read every feature request. The best way to suggest a feature:
- Check the community first — your idea might already be under discussion
- Post it in the community with context on why it matters to you
- Or email us at support@holyshift.ai with "Feature Request" in the subject line
We can't promise every request will be built, but we can promise it will be read and considered.
FAQ
What are your support hours?
Our team is available Monday through Friday, 9am-6pm EST. Emails and chat messages received outside these hours are answered the next business day.
Is there phone support?
Not currently. Email and in-app chat are the fastest ways to reach us.
I found a bug. How do I report it?
Email support@holyshift.ai with "Bug Report" in the subject line. Include steps to reproduce the issue, what you expected to happen, and what actually happened. Screenshots and browser console logs are extremely helpful.
What's next
- FAQ — answers to common questions
- Troubleshooting — solutions to common issues
- Introduction — learn what HolyShift can do